Sending back, buying back and refunding money

RETURN, BUY-BACK OF PRODUCTS AND REFUND

Principle of Products return and buy-back

In case the Independent Representative is active:

1. Company accepts the return and buy-back of Products (including purchased under Company’s promotion program) made by Independent Representatives (even in the case of termination of Multi-Level Sale Agreement) and Customers in accordance with Company policies provided that:
   1. Products with intact package, stamps;
   2. Attached with a purchase invoice for the Products to be returned; and

• The request is made within thirty (30) days of receiving Products.

1. Company refunds at least 90% the amount of Products purchase in cash or by bank transfer. In case the Products are returned due to manufacturer's fault, Company refunds 100% the amount of Products purchase.
2. Company have the right to deduct Commissions received by Independent Representative from their purchase of returned Products. Besides, Company also is entitled to recover Commissions received by the other Independent Representative relating to the returned Products.

In case of terminating Multi-level Sale Agreement under Article 30 of Decree 40/2018/ND-CP:

15. Company takes responsibility to buy back the Products sold by Company to Independent Representative under Article 15.1.1. mentioned above.
16. To guarantee Independent Representative’s legitimate rights and interests on the return and buy-back of Products policy, thirty (30) days of receiving Products referred to in item (iii) Article 15.1.1 shall not include fifteen (15) days from the date Independent Representative submits a Request for Reconsidering until Company announces the result of such review, as set out in Article 19.2.2 (b) below.

Procedure to return, buy-back Products

Time:

1. Monday to Friday: from 9:00 AM to 6:00 PM daily
2. Saturday: from 9:00 AM to 2:00 PM
3. Sunday: Not available

Place: At Company’s office.

Products return and buyback process:

Step 1: Independent Representative/Customer who requires Company to repurchase Products (including in the event of termination of Multi-Level Sale Agreement and Products purchased under the promotion program), within 30 days from the date receiving goods, needs to provide to Company:

• Valid Membership Card (in case of Independent Representative);
• VAT invoices for the purchase of required Products;
• Products required to be bought back by Company; and
• Request application to buyback Products fully filled in information.

Step 2: Within twenty (20) days from the date Company receive of Independent Representative's request, Company will check the Product and notify Independent Representative on the acceptance of the return or the reason for the refusal on return, repurchase.

Step 3: Within the next ten (10) days, the Parties will agree on the amount of Products and the refunded amount in accordance with the principles specified in above Article 15.1 and the Company will pay that amount to Independent Representative.